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Important Information

THE HITCHCOCK-BUTTERFIELD COMPANY®

855 HORAN DR.

FENTON, MO 63026

PHONE: 636-326-7670

FAX: 636-326-7530

E-MAIL This e-mail address is being protected from spambots. You need JavaScript enabled to view it



TERMS: NO COD ORDERS, Credit card information will need to be obtained in advance in order to process order.

SHIPPING: All orders are manufactured on demand and shipped within Four weeks of order placement.

ORDER CHANGES: Any change to your order must be submitted in writing by Fax or E-Mail up to 7 days after order submittal. No CHANGES after 7 days of order submittal.

ORDER CANCELLATION: No cancellations after 7 days of order submittal.

FREIGHT CHARGES: Freight charges are included for orders shipping within the Continental US.

RETURNS: No merchandise will be accepted for return without PRIOR WRITTEN authorization by Fax or E-Mail.

RESTOCKING CHARGE: There will be a 25%- 50% restocking charge. Restocking Charge on all PRIOR APPROVED Returned Orders, which must be returned FREIGHT PREPAID.

REFUSED SHIPMENTS: All refused shipments are subject to a 50% restocking charge & freight charges both ways.:

BACK ORDERS: Occasionally, items are backordered due to supplier shortages. We will automatically cancel backorders under $300.00 unless indicated to ship all backorders. Please request "Ship Complete" at the time of order placement.

DISCONTINUED STYLES: If a style number is not on the price sheet, it has been discontinued. However, you can call for stock quantity if available. Occasionally there is enough to produce an item. Hitchcock Butterfield reserves the right to substitute moulding with a comparable style.

CUSTOM SIZES: We can manufacture most any size mirror beyond our standard sizes using our line of mouldings. All of our mouldings are listed in the price sheet indicating various standard sizes available. For a quote on a Custom Size , call our office, 636-326-7670. We will advise you if the size requested can be produced with our mouldings or we will make an alternate suggestion using another style. NOTE: All custom orders must be paid 100% in advance when placing the order.

PARTIALS: Some styles are packed in sets of two (2) per carton. If one is desired, a repacking charge of $25.00 will be added to the order. All styles packed two (2) per carton are PRICED EACH.

VOLUME & CONTRACT ACCOUNTS: We have the ability to quote on any size order, design new moulding styles and special finishes to your specifications. Container quantity quotations available.

PALLET CHARGE: $15.00 per pallet.

PRICES: Prices are subject to change without prior notice.

SIZES: OVERALL DIMENSIONS LISTED ARE APPROXIMATE.